HELP CENTER
Frequently Asked Questions
Find clear answers to common questions about our Hajj & Umrah package process.
How is the final package price decided?+
Package pricing is discussed personally with our senior travel consultant based on your preferred travel dates, room type, group size, and specific accommodation requirements.
Is online payment required when submitting a booking?+
No. Submitting a package request does not require any online payment. Our consultant will contact you first to confirm all arrangements before any agreed advance payment.
What documents are required for Hajj & Umrah?+
You will need a machine-readable or e-passport with at least 6 months validity, biometric photo, and vaccination certificates as required by the Ministry of Hajj & Umrah.
Can we request private/family custom packages?+
Yes. We specialize in tailored family and VIP packages including private transportation and 5-star hotel options near the Haram in Makkah and Madinah.
How can I track the progress of my booking request?+
You can visit the 'Booking Status' page and search using the phone number or email address you provided in the request form.